SHIPPING POLICY
Hallmark Complexe Desjardins ("we" and "us") is the operator of
(https://www.hallmarkcomplexedesjardins.com) ("Website"). By placing an order
through this Website you will be agreeing to the terms below. These are provided
to ensure both parties are aware of and agree upon this arrangement to mutually
protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. In-store pickup
You can skip the shipping fees with free local pickup at our Montreal (Quebec) location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. Please check our current opening hours before coming to the store. Please have your order confirmation email with you when you come.
3. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
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Free shipping on orders over $75 CAD* within Canada only.
* After discounts, before shipping and taxes
4. Returns
Hallmark Complexe Desjardins will happily accept returns as long as a request to return is received by us within 10 days of receipt of item and are returned to us in original packaging, unused and in resellable
condition. Upon return receipt of items for claim, you can expect Hallmark
Complexe Desjardins to process your return claim within 7 days.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to refund to
your payment method. We will notify you once this has been completed
through email.
(Hallmark Complexe Desjardins) will refund the value of the goods returned but
will NOT refund the value of any shipping paid.
5. Delivery Terms
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5.1 Transit Time Domestically
In general, estimated domestic shipments are in transit for 3 - 10 business days. Please note, estimated shipping times are not guaranteed.
5.2 Transit time Internationally
Generally, orders shipped internationally are currently not available.
5.3 Dispatch Time
Orders are usually dispatched within 3 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
(Orders placed on Friday after 2 pm will not be processed until the following Monday)
5.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
5.5 P.O. Box Shipping
Hallmark Complexe Desjardins will ship to P.O. box addresses using postal
services only. We are unable to offer couriers services to these locations.
5.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
5.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
5.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
6. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
7. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
8. Duties & Taxes
8.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
8.2 Import Duties & Taxes
Import duties and taxes calculation is not applicable currently.
9. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
10. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
10.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
10.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
11. Customer service
For all customer service enquiries, please email us at hallmark.cd@gmail.com